If you suspect that somebody has been using your password without your permission or simply want to change it, follow these simple 4 steps.

Step 1 

Locate the "My account" or "Connect" links located within the top navigation menu of the website.

Step 2

The password recovery process serves a dual purpose and allows you to change your password. Click the, forgot password link from the login box.

Step 3

You will be prompted to a change your password screen. Input your e-mail or username and click the reset my password button.

Step 4

Once you have received the automated password change e-mail you will be able to change your password. Note that at a minimum your password must be:

  • 8 characters long 
  • Contain at least 1 normal character 
  • Contain at least 1 special character 

If the password you entered does not respect the minimum requirements, a pop-up box will appear to inform you of the criteria that hasn’t been respected so you can easily correct it.